Gaming should always be fun and within your means. This page outlines the tools, guidelines, and support resources available to every Filipino player on 123ph.
Last updated: June 2025
At 123ph, we believe that online gaming is best enjoyed as a form of entertainment — not as a way to earn income or escape from personal problems. We are committed to providing every Filipino player with the tools and information needed to keep their gaming experience positive and within healthy boundaries.
You can set daily, weekly, or monthly deposit limits directly from your account settings at any time. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period of 24 hours. This gives you full control over how much you fund your account, helping you stay within a budget that works for your lifestyle. If you ever feel your current limit is too high, you can lower it instantly with no waiting period. Responsible budgeting is one of the most effective ways to keep gaming enjoyable over the long term.
Spending too much time on any single activity can affect your daily routine, relationships, and overall wellbeing. 123ph encourages all players to set session time reminders and take regular breaks between gaming sessions. You can use your account dashboard to review how long you have been active during any given period. If you notice your sessions are getting longer than intended, consider setting a session time limit through your account preferences. Keeping track of your time is just as important as keeping track of your spending.
If you feel you need some distance from gaming, you can request a temporary account suspension or a longer self-exclusion period through our support team. A temporary break can range from 24 hours to several weeks, while a full self-exclusion can be set for a minimum of six months. During any self-exclusion period, your account will be locked and you will not receive any promotional communications from us. We take these requests seriously and process them promptly to ensure your wellbeing is protected. Returning from a self-exclusion requires a deliberate re-activation process to give you time to reflect before resuming play.
123ph strictly prohibits anyone under the age of 21 from registering or playing on the platform, in full compliance with Philippine gaming regulations. During registration, all players are required to confirm their age and submit valid government-issued identification as part of our KYC verification process. If we have reason to believe that an account is being used by a minor, we will suspend the account immediately pending investigation. We strongly encourage parents and guardians to use parental control software to prevent underage access to online gaming platforms. Protecting young people from gambling-related harm is a responsibility we take very seriously.
Problem gambling can develop gradually. Knowing what to look for — in yourself or someone you care about — is the first step toward getting help.
If you or someone you know is struggling with problem gambling, please reach out to a qualified support organisation. The National Council on Problem Gambling and similar Philippine-based mental health services can provide confidential guidance and counselling. You do not need to be in crisis to seek help — speaking to someone early can make a significant difference. Our support team at 123ph can also assist you in activating account restrictions, self-exclusion, or connecting you with appropriate resources. Remember, asking for help is a sign of strength, not weakness, and support is available to every Filipino player who needs it.
Visit our FAQ for more information about account controls, or log in to manage your gaming limits and preferences directly from your 123ph account dashboard.