Your personal data matters to us. This page explains what information we collect, how we use it, and the steps we take to keep it safe on our Philippines gaming platform.
Last updated: June 2025
A clear look at the data we gather when you use 123ph, and the purpose behind each type.
When you create an account on 123ph, we collect the personal details you provide during the registration process, including your full name, date of birth, email address, mobile number, and preferred currency. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old, and set up your account correctly on our Philippines gaming platform. We may also ask for a government-issued ID or other supporting documents as part of our Know Your Customer (KYC) process, which is a standard requirement for licensed online gaming operators in the Philippines. The details you submit are stored securely and are only accessed by authorised personnel for the purposes described in this policy. Providing accurate registration information is a condition of using the platform, and any false or misleading details may result in account suspension. If your personal details change after registration, you are responsible for updating them through your account settings or by contacting our support team. We do not use your registration data for any purpose beyond account management, identity verification, and regulatory compliance.
As you use 123ph, we automatically collect data about your activity on the platform, including the games you play, the amounts you wager, your deposit and withdrawal history, and the device and browser you use to access the site. This usage data helps us maintain the integrity of the platform, detect unusual or potentially fraudulent activity, and ensure that all transactions are processed accurately and fairly. Transaction records are retained in accordance with Philippine regulatory requirements and may be reviewed by our compliance team or shared with relevant authorities if required by law. We also collect technical data such as your IP address, session duration, and page interaction patterns, which are used to improve platform performance and personalise your experience where applicable. None of this data is sold to third parties or used for purposes unrelated to the operation and improvement of the 123ph platform. Deposit and withdrawal records are linked to your account and are accessible to you at any time through your account history section. If you have questions about a specific transaction record, our support team is available to assist you.
123ph uses cookies and similar tracking technologies to keep your session active, remember your preferences, and help us understand how players navigate the platform on mobile and desktop devices. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in and use the site. We may also use analytics cookies to gather aggregated, anonymised data about how different sections of the platform are used, which helps us prioritise improvements and fix issues more quickly. No personally identifiable information is stored within cookies themselves, and cookie data is not shared with advertising networks or third-party marketing platforms. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. On mobile devices, we may also collect device type and operating system information to ensure the platform displays and performs correctly on your screen. Our use of cookies is consistent with the requirements of the Philippine Data Privacy Act of 2012 and applicable international standards.
Understand what control you have over your personal information and the safeguards we have in place.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request the deletion of your personal data held by 123ph at any time. If you would like to review the information we hold about you, you can submit a data access request through our support team, and we will respond within a reasonable timeframe in accordance with applicable law. You also have the right to object to the processing of your personal data for purposes beyond those described in this policy, and to withdraw your consent for optional data uses such as promotional communications. If you believe your data has been processed incorrectly or without proper authorisation, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Requests to delete your account and associated personal data will be handled in line with our data retention obligations, which require us to keep certain records for a minimum period as required by our gaming licence and Philippine law. We take all data rights requests seriously and aim to resolve them promptly and transparently. If you have any concerns about how your data is being handled, please contact our support team directly.
123ph uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction at every stage of its lifecycle. All data transmitted between your device and our platform is encrypted using SSL (Secure Sockets Layer) technology, which is the same standard used by banks and financial institutions in the Philippines and worldwide. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems and the data we hold. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the timeframes required by law. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 123ph account. Enabling any available two-factor authentication options is also strongly recommended to add an extra layer of protection to your account.
We do not sell, rent, or trade your personal data to any third party for marketing or commercial purposes under any circumstances. Your data may be shared with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification services, and game providers, but only to the extent necessary for them to perform their specific functions. All third-party service providers we work with are contractually required to handle your data in accordance with applicable Philippine data protection law and our own privacy standards. We may also be required to disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we receive a lawful request or are required to do so under our gaming licence conditions. In cases where data is shared with overseas service providers, we take steps to ensure that appropriate safeguards are in place to protect your information to a standard equivalent to that required under Philippine law. We will never share your data with other gaming operators or third-party advertisers without your explicit consent. Any changes to our data sharing practices will be reflected in an updated version of this Privacy Policy.
If you have any concerns about how 123ph handles your personal data, our support team is ready to help. You can also review our full Terms and Conditions or visit the FAQ for more information.